About the position
The Patient Access Specialist position at Corewell Health is a full-time role that plays a crucial part in the patient registration process. Under the direction of the Manager of Patient Access, the specialist is responsible for accurately and efficiently registering patients by collecting essential identifying and biographical data. This role requires the specialist to rotate through various departments, including emergency, outpatient, and labs, ensuring that all patient interactions adhere to established check-in processes. The position involves scheduling appointments, performing patient registration activities, and ensuring that all necessary information, such as insurance details and medical data, is accurately entered into the system. The specialist must also be proficient in diagnostic coding, including ICD-9 and ICD-10, to facilitate billing accuracy. In addition to registration duties, the Patient Access Specialist is expected to handle phone calls, direct inquiries, and relay information to patients and their families while complying with HIPAA regulations. The role also includes preparing patient liability estimations for both scheduled services and walk-ins, demonstrating the ability to prioritize tasks effectively. The specialist will utilize strong communication skills to provide excellent service to patients, colleagues, and other departments, while operating standard office equipment such as Microsoft systems, calculators, and photocopiers. The position also entails responsibilities specific to imaging, such as monitoring and reviewing diagnostic scripts, creating CDs of patient exams, and digitizing images into the PACS system. The specialist will be involved in confirming appointments and preparation information with patients prior to procedural testing. Overall, this role is integral to ensuring a smooth patient experience and maintaining the operational efficiency of the healthcare facility.
Responsibilities
- Register patients accurately and timely by obtaining identifying and biographical data.
- Schedule appointments as deemed appropriate by the department.
- Perform patient registration activities including preregistration and obtaining insurance information.
- Enter appropriate diagnostic ICD-9 and/or ICD-10 CPT coding and other information related to diagnostic procedures.
- Answer phones and direct calls in a courteous and efficient manner.
- Relay information to patients and family members according to HIPAA regulations.
- Prepare patient liability estimations for both pre-service/scheduled services and walk-ins.
- Utilize effective communication skills to provide service to patients, colleagues, and other departments.
- Operate standard office equipment such as Microsoft systems, calculators, photocopiers, and fax machines.
- Work with the Pre-service Center and/or physician's office to obtain or change authorizations required per Imaging protocols.
- Transport and escort patients via wheelchair as needed.
- Inform patients of delays in appointment times when requested.
- Call the physician/physician's office/Quest labs when patients arrive without a script or required labs.
- Actively participate in safety initiatives and complete all position and unit safety-related competencies and requirements on time.
- Initialize and assist patients with required paperwork associated with each department.
- Monitor and review all diagnostic scripts from physicians to ensure the correct exam is performed and billed.
- Create CDs of patient exams and digitize images into the PACS system.
- Handle and prepare CD requests for other healthcare facilities and physicians.
- Call patients prior to procedural testing to confirm appointment and prep information.
- Monitor inventories related to the job and order accordingly.
Requirements
- High school diploma or GED required.
- Strong communication skills.
- Knowledge of ICD-9 and ICD-10 CPT coding, medical terminology, and/or revenue cycle knowledge.
- Ability to effectively manage multiple tasks.
- Experience with a variety of information systems, including spreadsheet and word processing software, and keyboard proficiency.
Nice-to-haves
- 1 year of relevant experience in a customer service role or health care industry.
Benefits
- Health insurance
- Pet insurance
- Comprehensive benefits package to meet financial, health, and work/life balance goals.
- On-demand pay program powered by Payactiv.
- Discounts directory with deals on restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance, pet insurance.
- Traditional and Roth retirement options with service contribution and match savings.
