Patient Access-Team Lead

Frye Regional Medical Center - Hickory, NC

Full-time - Mid Level

Hickory, NC

1,001-5,000 employees

Hospitals

About the position

The Patient Access Team Lead is responsible for overseeing the daily operations of scheduling, pre-registration, and registration processes within the Patient Access department. This role involves providing feedback to the Patient Access Manager, assisting staff, ensuring compliance with policies, and maintaining quality assurance standards. The Team Lead also acts in the capacity of the Manager in their absence and plays a key role in enhancing patient experience through excellent customer service.

Responsibilities

• Assist Manager in creating staff schedules and ensuring adequate coverage.
• Model AIDET guidelines in all interactions with patients and ensure staff adherence to patient experience expectations.
• Promote and demonstrate excellent customer service.
• Maintain QA statistics, including patient wait times, and report results to the Manager.
• Oversee daily activities of scheduling, pre-registration, and registration areas to meet department standards.
• Educate registration staff on changes pertinent to their roles.
• Secure necessary signatures for treatments and insurance benefits from legally responsible patients.
• Collaborate professionally with nursing and ancillary departments to maintain a teamwork approach.
• Excel in functions performed by patient representatives in scheduling, pre-registration, and registration areas.
• Collect/request deposits and copays.
• Assume on-call responsibilities for adequate staffing and problem-solving.
• Schedule all modalities and pre-register/register all patient types.
• Assist in resolving patient concerns.
• Ensure compliance with department policies and procedures.
• Act in the capacity of Manager in their absence and inform them of all issues upon their return.
• Maintain effectiveness of patient flow.
• Attend in-service presentations and complete mandatory education, including infection control and patient safety.

Requirements

• Minimum High School Diploma or equivalent required.
• Associates Degree in Business, Finance, Health Info Management, or related field preferred.
• 2-4 years' experience in a medical facility, health insurance, or related area.
• 2+ years' experience in Patient Access preferred.
• Knowledge of medical terminology preferred.

Nice-to-haves

• Experience with OSHA standards.
• Experience in a leadership role within a healthcare setting.

Benefits

• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• 401(K) retirement plan contributions
• Generous Paid Time Off
• Accident & Critical Illness Insurance
• Prescription Assistance with OptumRx
• Income protection programs for the entire family
• Free travel and entertainment discount program