Patient Access Trainer

Kootenai Health - Coeur d'Alene, ID

Full-time - Entry Level

Hybrid - Coeur d'Alene, ID

Hospitals

About the position

The Patient Access Trainer at Kootenai Health is responsible for developing and conducting training programs for Registration Staff across various departments. This role ensures that staff are well-versed in regulatory procedures, documentation requirements, and department-specific computer operations. The trainer will also audit the effectiveness of training programs and maintain documentation related to training and employee performance.

Responsibilities

• Develops and conducts training in departments on regulatory procedures, documentation requirements, and department specific computer operations.
• Audits the effectiveness of department education and training programs and provides feedback to the employee on performance.
• Maintains documentation of training, education, and new employee orientation.
• Provides reports of quality, management, performance, educational activities, and program effectiveness to appropriate management staff.
• Develops and implements monthly training schedule.
• Works under broad supervision and performs other related duties as assigned.

Requirements

• Bachelor's degree in related field preferred.
• 2 years' experience in a training or customer support capacity.
• A minimum of 5 years' relevant experience may be accepted in lieu of a degree.

Benefits

• 100% employer-paid health insurance premiums for full-time employees.
• Tuition assistance program available after 90 days.
• Retirement plans with employer matching contributions ranging from 3-6 percent based on years of service.
• Competitive salaries with night, weekend, and PRN shift differentials.
• Award-winning wellness program including onsite financial seminars and coaching.
• Employee discounts at various services and products.