Patient Account Collection Specialist

About the position

The Patient Account Collection Specialist is responsible for managing patient receivables through outbound calls, ensuring excellent customer service while resolving account issues. This remote position requires living within an HCA Healthcare hospital market area and involves a combination of mid/evening shifts and Saturday morning shifts. The role emphasizes the importance of patient experience and aims to secure payments on outstanding balances while maintaining production standards.

Responsibilities

• Refer calls/accounts to appropriate parties based on customer inquiries.
• Spend 90% of the day on the phone handling account follow-up.
• Identify problem accounts and escalate as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Maintain minimum production standards and achieve passing quality review scores.
• Produce acceptable unit collection volumes and work within company attendance guidelines.
• Provide excellent customer service and collaborate professionally with team members and management.

Requirements

• High School Graduate or GED preferred.
• Previous Call Center experience preferred.
• Minimum one-year related experience preferred, preferably in healthcare.
• Experience with collections in healthcare revenue space is preferred.
• Ability to work uninterrupted for the shift (not including breaks/lunch).
• High-speed internet with 25 MB Download and 15 MB Upload is required; Wifi is not permitted.

Nice-to-haves

• Bilingual is not required, but a plus.

Benefits

• Comprehensive medical coverage with low copays and free telemedicine services.
• 401(k) Plan with a 100% match on 3% to 9% of pay based on years of service.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Education assistance including tuition and student loan support.
• Paid time off, paid family leave, and long- and short-term disability coverage.
• Free counseling services for emotional, physical, and financial wellbeing.