Patient Account Collection Specialist

Georgetown Community Hospital - Georgetown, KY

Part-time,Full-time - Entry Level

Remote - Georgetown, KY

10,001+ employees

Hospitals

About the position

The Patient Account Collection Specialist is responsible for managing patient receivables through outbound calls, ensuring excellent customer service while resolving account issues. This remote position requires living within an HCA Healthcare hospital market area and involves a combination of mid/evening shifts and Saturday morning shifts. The role emphasizes the importance of patient experience and aims to secure payments on outstanding balances while maintaining production standards.

Responsibilities

• Refer calls/accounts to appropriate parties based on customer inquiries.
• Spend 90% of the day on the phone handling account follow-up.
• Identify problem accounts and escalate as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Maintain minimum production standards and achieve passing quality review scores.
• Produce acceptable unit collection volumes and work within company attendance guidelines.
• Provide excellent customer service and collaborate professionally with team members and management.

Requirements

• High School Graduate or GED preferred.
• Previous Call Center experience preferred.
• Minimum one-year related experience preferred, preferably in healthcare.
• Experience with collections in healthcare revenue space is preferred.
• Ability to work uninterrupted for shift (not including breaks/lunch).
• High-speed internet with 25 MB Download and 15 MB Upload is required; Wifi is not permitted.

Nice-to-haves

• Bilingual skills are a plus.

Benefits

• Comprehensive medical coverage with low copay options.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans.
• Auto and home insurance options.
• Identity theft protection and legal counseling.
• Long-term care coverage and moving assistance.
• Pet insurance and free counseling services.
• 401(k) Plan with a 100% match on contributions.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Fertility and family building benefits with Progyny.
• Referral services for child, elder, and pet care.
• Consumer discounts through Abenity.
• Education assistance including tuition and certification support.
• Colleague recognition program.
• Paid time off and family leave options.