Patient Account Collections Specialist

HCA Healthcare - Hopewell, VA

Part-time,Full-time - Entry Level

Remote - Hopewell, VA

10,001+ employees

Hospitals

About the position

The Patient Account Collections Specialist role at HCA Virginia Primary Care involves managing patient receivables through outbound calls and providing excellent customer service. This work-from-home position requires the specialist to live within an HCA Healthcare hospital market area and entails a commitment to achieving production standards while maintaining quality in patient interactions.

Responsibilities

• Refer calls/accounts to appropriate parties based on customer inquiries.
• Identify problem accounts and escalate as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Maintain minimum production standards.
• Achieve passing quality review scores per unit requirements.
• Produce acceptable unit collection volumes.
• Work within company attendance guidelines.
• Provide excellent customer service.
• Work with other team members and management in a professional manner.

Requirements

• High School Graduate or GED preferred.
• Previous Call Center experience preferred.
• Minimum one-year related experience preferred, preferably in healthcare.
• Experience with collections in healthcare revenue space is preferred.
• Ability to work uninterrupted for shift (not including breaks/lunch).
• High-speed internet with 25 MB Download and 6 MB Upload is required.

Nice-to-haves

• Bilingual is not required, but a plus.

Benefits

• Comprehensive medical coverage including prescription drug and behavioral health coverage.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans (accident, critical illness, hospital indemnity).
• Auto and home insurance.
• Identity theft protection.
• Legal counseling.
• Long-term care coverage.
• Moving assistance.
• Pet insurance.
• Free counseling services for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.