Patient Account Collections Specialist

Piedmont Healthcare - Newton - Covington, GA

Part-time,Full-time - Entry Level

Remote - Covington, GA

10,001+ employees

About the position

The Patient Account Collections Specialist is responsible for managing patient receivables through outbound calls, ensuring excellent customer service while resolving account issues. This role is fully remote, requiring the specialist to live within an HCA Healthcare hospital market area, and involves a commitment to maintaining production standards and quality reviews.

Responsibilities

• Refer calls/accounts to appropriate parties based on customer inquiries.
• Identify problem accounts and escalate as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Maintain minimum production standards.
• Achieve passing quality review scores per unit requirements.
• Produce acceptable unit collection volumes.
• Work within company attendance guidelines.
• Provide excellent customer service.
• Work with other team members and management in a professional manner.

Requirements

• High School Graduate or GED preferred.
• Previous Call Center experience preferred.
• Minimum one-year related experience preferred, preferably in healthcare.
• Experience with collections in healthcare revenue space is preferred.
• Ability to work uninterrupted for shift (not including breaks/lunch).
• High-speed internet with 25 MB Download and 6 MB Upload is required.

Nice-to-haves

• Bilingual is not required, but a plus.

Benefits

• Comprehensive medical coverage with low copay options.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans.
• Auto and home insurance options.
• Identity theft protection and legal counseling.
• Long-term care coverage and moving assistance.
• Pet insurance and more.
• Free counseling services for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits.
• Referral services for child, elder, and pet care.
• Consumer discounts through Abenity.
• Education assistance including tuition and certification support.
• Colleague recognition program.
• Paid time off and family leave options.