Patient Account Collections Specialist

HCA Healthcare - Pasadena, TX

Part-time,Full-time - Entry Level

Remote - Pasadena, TX

10,001+ employees

Hospitals

About the position

The Patient Account Collections Specialist role at HCA Houston Healthcare Southeast involves managing patient receivables through outbound calls and providing excellent customer service. This work-from-home position requires the specialist to live within an HCA Healthcare hospital market area and to be available for various shifts, including evenings and weekends. The role is crucial in ensuring timely payments and maintaining high-quality service standards.

Responsibilities

• Refer calls/accounts to appropriate parties based on customer inquiries.
• Identify problem accounts and escalate as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Maintain minimum production standards.
• Achieve passing quality review scores per unit requirements.
• Produce acceptable unit collection volumes.
• Work within company attendance guidelines.
• Provide excellent customer service.
• Work with other team members and management in a professional manner.

Requirements

• High School Graduate or GED preferred.
• Previous Call Center experience preferred.
• Minimum one-year related experience preferred, preferably in healthcare.
• Experience with collections in healthcare revenue space is preferred.
• Ability to work uninterrupted for shift (not including breaks/lunch).
• High-speed internet with 25 MB Download and 6 MB Upload is required.

Nice-to-haves

• BILINGUAL is not required, but a plus.

Benefits

• Comprehensive medical coverage with low copay options.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans.
• Auto and home insurance options.
• Identity theft protection and legal counseling.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits.
• Referral services for child, elder, and pet care.
• Consumer discounts through Abenity.
• Education assistance including tuition and student loan support.
• Colleague recognition program.
• Paid time off and family leave options.
• Employee Health Assistance Fund for free coverage based on income.