Patient Account Resolution Specialist
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About The Position
As a Patient Account Resolution Specialist at Owens & Minor, you will play a crucial role in enhancing the healthcare experience for our patients. This position is designed for individuals who are empathetic, thoughtful, and passionate about providing exceptional service. You will be responsible for delivering excellent customer service and product information, ensuring that patients and providers receive the necessary support and solutions. Your primary goal will be to create a positive, patient-centric environment where patients feel heard, understood, and valued. In this role, you will evangelize our customers, transforming disgruntled patients into our biggest advocates. You will support our Field teams, Operations, and Sales by providing timely feedback that empowers them to deliver exceptional patient experiences. A key aspect of your responsibilities will involve critically problem-solving complaints by identifying trends and collaborating cross-functionally to recommend and implement preventative measures. You will proactively work to enhance the patient experience and champion the employee experience, driving our unique company culture. Additionally, you will support the development and implementation of employee programs that nurture our core values and engage employees, fostering a positive workplace culture. Your essential duties will include reviewing new and recurring patient accounts to obtain necessary documentation from referral sources, ensuring that patients can maximize their health plan benefits and receive timely care. You will research and secure required information from customers to maintain coverage of equipment through health insurance plans. Building collaborative relationships with field leadership, referrals, and patients will be vital as you manage outreach efforts to drive account resolution. You will evaluate all documentation received to ensure compliance with relevant standards and regulations, perform follow-ups to achieve timely reimbursement, and undertake other duties as required.
