Apria Healthcare - Salt Lake City, UT
posted about 1 month ago
Full-time - Mid Level
Onsite - Salt Lake City, UT
10,001+ employees
Rental and Leasing Services
About the position
The Patient Account Resolution Specialist at Apria Healthcare is responsible for providing exceptional customer service and support to patients and healthcare providers. This role focuses on resolving patient account issues, ensuring compliance with health insurance documentation, and enhancing the overall patient experience. The specialist will work collaboratively with various teams to address complaints, improve processes, and foster a positive company culture.
Responsibilities
- Provide excellent customer service and product information to patients and providers.
- Support field teams, operations, and sales by delivering timely feedback to enhance patient experiences.
- Identify and address common complaints by flagging trends and recommending preventative measures.
- Review new and recurring patient accounts to obtain necessary documentation for billing health insurance plans.
- Research and secure required information from customers to ensure coverage of equipment through health insurance plans.
- Manage relationships with field leadership, referrals, and patients to drive account resolution.
- Evaluate documentation for compliance with relevant standards and regulations.
- Perform follow-up to achieve timely reimbursement.
Requirements
- High school diploma or equivalent.
- 3-5 years of experience in the healthcare or health insurance industry.
- Intermediate skills in Microsoft Access, Excel, PowerPoint, MS Project, Visio, and Word.
- Strong writing and communication skills in English.
Nice-to-haves
- Experience in customer service within the healthcare sector.
- Knowledge of health insurance processes and documentation requirements.
Benefits
- Employee stock purchase plan
- Health insurance
- Dental insurance
- Tuition reimbursement
- Vision insurance
