Patient Account Specialist - Remote (OR or WA)

$39,021 - $58,531/Yr

PeaceHealth - Vancouver, WA

Full-time - Entry Level

Remote - Vancouver, WA

Hospitals

About the position

The Patient Account Specialist at PeaceHealth is responsible for managing patient accounts in a call center environment, addressing payment options, and ensuring timely resolution of billing inquiries. This role involves establishing payment arrangements, processing financial assistance applications, and maintaining effective communication with patients and third parties to achieve zero-balance accounts and ensure acceptable cash flow.

Responsibilities

• Screen patients and process Financial Assistance Applications by verifying eligibility per PeaceHealth policy.
• Communicate with patients via phone, email, and letters to respond to inquiries or obtain required documents for the Financial Assistance Program.
• Assist patients with the application process for outreach programs and maintain certifications as required by state or contractual obligations.
• Work directly with responsible parties to resolve outstanding patient accounts, including setting up payment plans.
• Obtain information to secure appropriate payment of accounts by working with insurance companies and other relevant parties.
• Communicate requirements needed to support third-party and government billing, including workers compensation.
• Perform data entry, maintain customer databases, and document all calls related to patient accounts.
• Complete necessary research and account assignments for accounts assigned to collection agencies or court documents for bankruptcies.
• Perform skip tracing on patients with return mail and insurance verification as needed.
• Rebill, transfer payments, process refund requests, or adjust misapplied payments as necessary.

Requirements

• Minimum of 1 year experience in collections, customer service, billing, or related medical field preferred.
• Familiarity with government, commercial, and third-party billing preferred.
• Proficient use of computers including MS Office applications is required.
• Proficiency with 10-key calculators and alphanumeric data entry skills is required.
• Strong verbal and written communication skills are required.
• Ability to work independently and interdependently with limited supervision is required.
• Excellent problem-solving and critical thinking skills are required.
• Excellent customer service skills are required.

Nice-to-haves

• College coursework in Accounting, Business, Medical Technology, Communications, or Social Work is preferred.

Benefits

• Full medical/dental/vision coverage
• 403b retirement plan with employer base and matching contributions
• Paid time off
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition and continuing education reimbursement
• Wellness benefits
• Expanded EAP and mental health program