Patient Account Specialist - Remote (OR, WA or AK)

$39,021 - $58,531/Yr

PeaceHealth - Vancouver, WA

Full-time - Entry Level

Remote - Vancouver, WA

Hospitals

About the position

The Patient Account Specialist at PeaceHealth is responsible for managing patient accounts in a call center environment, addressing payment options, insurance setups, and related paperwork for hospital and clinic services. The role involves establishing payment arrangements, resolving patient concerns, and ensuring timely follow-up to maintain acceptable cash flow and accounts receivable metrics.

Responsibilities

• Screen patients and process Financial Assistance Applications by verifying eligibility per PeaceHealth policy.
• Communicate with patients via phone, email, MyPeaceHealth, and letters to respond to inquiries or obtain required documents for the Financial Assistance Program.
• Assist patients with the application process for outreach programs and maintain certifications as required by state or contractual obligations.
• Work directly with responsible parties to resolve outstanding patient accounts, including setting up and monitoring payment plans.
• Obtain information to secure appropriate payment of accounts by collaborating with insurance companies, government agencies, and other relevant parties.
• Communicate necessary requirements to support third-party and government billing, including workers compensation.
• Perform data entry, maintain customer databases, and document all calls related to patient accounts.
• Complete necessary research and account assignments for accounts assigned to collection agencies or court documents for bankruptcies and probate cases.
• Perform skip tracing on patients with return mail and insurance verification as needed.
• Rebill, transfer payments, process refund requests, or adjust misapplied payments as necessary.

Requirements

• Minimum of 1 year experience in collections, customer service, billing, or related medical field preferred.
• Familiarity with government, commercial, and third-party billing preferred.
• Proficient use of computers including MS Office applications is required.
• Proficiency with 10-key calculators and alphanumeric data entry skills is required.
• Strong communication skills, both verbal and written, are required.
• Ability to work independently and interdependently with limited supervision is required.
• Excellent problem-solving and critical thinking skills are required.
• Excellent customer service skills are required.

Nice-to-haves

• College coursework in Accounting, Business, Medical Technology, Communications, or Social Work is preferred.

Benefits

• Full medical/dental/vision coverage
• 403b retirement plan with employer base and matching contributions
• Paid time off
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition and continuing education reimbursement
• Wellness benefits
• Expanded EAP and mental health program