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The Ohio State University - Columbus, OH
posted 16 days ago
About the position
The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered. The Patient Financial Services Rep is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self pay collections, or claim submission.
Responsibilities
- Process patient demographic and insurance information efficiently and accurately.
- Ensure the collection of net revenue for services rendered.
- Handle payment posting and cash reconciliation.
- Process refunds and credits.
- Follow up on insurance claims.
- Provide customer service in a call center setting.
- Manage self-pay collections.
- Submit claims.
Requirements
- High School Diploma or GED.
- PC Knowledge and interpersonal, verbal, and written communication skills.
- Minimum 6 months experience in customer service or a healthcare environment.
Nice-to-haves
- Associates Degree.
- At least 1 year experience in a Patient Revenue role at OSUWMC.
- 6 months or more experience using PCs, websites, and Microsoft Office products, with emphasis in Word & Excel.
- Demonstrated interpersonal, verbal & written communication skills.
- Ability to handle difficult customers in stressful situations.
- Critical thinking/problem solving skills.
- Knowledge of Epic, or other EMR.
