Patient Accounts Receivable Specialist

Legacy Health - Houston, TX

Full-time

Houston, TX

Hospitals

About the position

The Patient Accounts Receivable Specialist plays a crucial role in managing patient accounts and ensuring that all financial transactions are handled efficiently and accurately. This position involves direct interaction with patients, addressing their inquiries, and facilitating payment processes. The specialist will be responsible for maintaining accurate records of patient accounts, processing payments, and resolving any discrepancies that may arise. Additionally, the role requires a strong understanding of billing procedures and insurance claims to assist patients effectively. The ideal candidate will possess excellent communication skills, a customer-oriented mindset, and the ability to work in a fast-paced environment. This position is essential for ensuring that the financial aspects of patient care are managed smoothly, contributing to the overall success of the healthcare facility.

Responsibilities

• Take incoming patient calls and respond to inquiries regarding their accounts.
• Process payments from patients and ensure accurate recording of transactions.
• Assist patients with understanding their bills and insurance claims.
• Resolve discrepancies in patient accounts and follow up on outstanding payments.
• Maintain accurate and up-to-date records of patient accounts and transactions.

Requirements

• Strong communication skills, both verbal and written.
• Experience in customer service or a related field, preferably in healthcare.
• Knowledge of billing procedures and insurance claims processing.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficiency in using computer systems and software for managing accounts.

Nice-to-haves

• Familiarity with medical terminology and healthcare billing practices.
• Experience with electronic health record (EHR) systems.
• Bilingual abilities to assist a diverse patient population.

Benefits

• Competitive salary based on experience.
• Health insurance coverage.
• Paid time off and holidays.
• Opportunities for professional development and training.