Stanford Health Care - Palo Alto, CA
posted 4 days ago
Full-time - Entry Level
Palo Alto, CA
Hospitals
About the position
The primary responsibility of the Patient Administrative Specialist is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.
Responsibilities
- Handle new patient coordination and surgery scheduling.
- Perform specialized functions including master scheduling and authorization coordination.
- Greet and welcome patients, assisting them with initial questions regarding appointments and payments.
- Answer multi-line phone, screen and route calls, and take messages for clinic staff and physicians.
- Ensure appropriate verifications and authorizations are complete before patient sees provider.
- Communicate with providers regarding scheduling preferences and respond to urgent patient needs.
- Provide doctor-patient support using reference documents and tools.
- Maintain information and paging directory databases, and process internal forms.
- Utilize all functionality of the telephone system and electronic medical records systems.
- Meet and exceed organizational and department service standards.
- Manage and distribute faxes, mail, and filing of clinic-specific documentation.
- Work with care teams, patients, and outside facilities to obtain necessary information for care.
- Prepare patient medical records for clinic appointments and assist in scheduling ancillary tests.
- Ensure all scheduled patients are eligible for services requested and collect payment for new and returning patients.
Requirements
- High School Diploma/GED.
- One plus (1+) years' experience working in a healthcare setting or two plus (2+) years' experience in customer service within a non-healthcare industry.
- Knowledge of medical terminology.
- Knowledge of computer systems and software used in functional area.
- Ability to speak and write effectively at a level appropriate for the job.
- Ability to provide customer service, solve problems, and manage multiple priorities.
- Knowledge of Windows-based office software, computers and operating systems.
Nice-to-haves
- Basic PC Skills (Windows, Excel, and Word).
- Good communication, customer service, interpersonal skills and cross cultural competency.
- Working knowledge of EPIC or other patient database.
Benefits
- Base Pay Scale: Generally starting at $32.07 - $36.11 per hour.
