Patient Admissions Quality Assurance Analyst (Remote)

Fresenius - Kennesaw, GA

Full-time - Entry Level

Remote - Kennesaw, GA

Ambulatory Health Care Services

About the position

The Quality Assurance Specialist role involves monitoring calls and providing feedback to ensure compliance with regulations and quality performance. The position requires collaboration with the PAS Supervisor to meet team objectives and maintain a professional working environment. The specialist is responsible for delivering quality assurance monitors, analyzing data for improvement, and ensuring outstanding customer service standards are met.

Responsibilities

• Deliver required number of quality assurance monitors in a timely manner.
• Review recorded calls to ensure proper steps were taken regarding completing the call requirements and providing an objective assessment regarding representatives' compliance in process.
• Accurately and objectively record the required information into the appropriate documentation based on each call.
• Review recorded computer responses and document findings.
• Utilize effective listening skills to assess the quality of each interaction and clearly communicate any gaps in performance.
• Analyze data to identify areas for improvement in the quality assurance system.
• Prioritize work and manage time effectively to meet targets for reviewing calls.
• Work with team to gain understanding of quality assurance and resource requirements when new products and/or service are being introduced to market.
• Identify systematic shortcomings in performance and provide feedback with accurate details to managers regarding process improvement suggestions.
• Prepare reports to effectively communicate outcomes of quality activities.
• Effectively utilize time management and prioritization skills to work independently and meet deadlines.
• Collaborate effectively with a group of Quality Assurance Specialists to ensure consistency in evaluations and feedback provided.
• Document anomalies and issues.
• Participate in collaboration sessions and assist with various projects as assigned by the direct supervisor.

Requirements

• Bachelor's Degree required.
• 0 - 2 years' related experience.
• Experience as a Team Lead preferable.
• 6+ months in Patient Intake Coordinator role preferable.
• No corrective actions within 6 months.
• Top contributors in PAS.
• Thorough understanding of the enhanced admission process.
• Ability to maintain confidentiality.
• Industry specific experience.
• Excellent customer service skills.
• Recommend process and procedure enhancements.
• Excellent communication skills both written and verbal.
• Good problem solving and decision making skills.
• Ability to handle multiple tasks at a time.
• Candidates must be service oriented, self-confident and dependable.
• Experience in Procedure Development and Process Improvement.