Patient Advocate Part-Time (Medical Cannabis)

Ayr Wellness - Pinellas Park, FL

Part-time

Pinellas Park, FL

51-100 employees

Ambulatory Health Care Services

About the position

The Patient Advocate is responsible for providing exceptional customer service in a medical cannabis dispensary. This role involves fostering a compassionate and respectful environment while assisting customers with their inquiries and ensuring a positive experience. The Patient Advocate also supports the management team in daily operations and compliance with regulations.

Responsibilities

• Provide knowledge and guidance on Premium Cannabis products to customers.
• Resolve customer questions or concerns promptly and effectively.
• Accurately receive, coordinate, and fulfill customer orders using the Point of Sale (POS) system.
• Maintain a clean and organized dispensary environment while keeping customer service as a priority.
• Meet or exceed sales metrics by following the customer experience selling cycle.
• Assist management in ensuring compliance with regulatory standards.
• Foster a positive work environment and treat all individuals with respect.

Requirements

• High school diploma or GED required.
• 1-3 years of experience in a cannabis retail setting preferred.
• Prior customer service experience in hospitality, pharmacy, or retail.

Nice-to-haves

• Experience in a medical or pharmacy setting.
• Knowledge of cannabis products and their benefits.

Benefits

• Flexible scheduling including weekends and holidays.