Patient Advocate Team Lead (Medical Cannabis)

AYR Wellness - Leesburg, FL

Full-time

Leesburg, FL

Chemical Manufacturing

About the position

The focus of this role is to provide support to all managers and staff while ensuring that all retail operations are performing to company standards. The Team Lead will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers. In conjunction with the Store Manager, this role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations.

Responsibilities

• Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health.
• Provide excellent customer service to all patients while also coaching other team members.
• Respect all team members and report all findings to the appropriate manager.
• Administer routine inspections to maintain the accurate inventory of all cannabis products.
• Manage and supervise the activities of patient advocate staff.
• Ensure that all Procedures are updated in store to provide the best practice for staff and patients.
• Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures.
• Ensure Key performance Indicators are captured.
• Manage daily financial reporting requirements and oversee all cash handling procedures.
• Develop and maintain a schedule of all patient advocate staff.
• Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team.
• Protect patient rights by overseeing the employee HIPAA education program.
• Oversee patient education and counseling programs.
• Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development.
• Assist in ensuring the dispensary's compliance with all relevant statutes, regulations, and directives.
• Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary.
• Ensure traceability of product is maintained from reception to final sale.
• Receive, check and enter inventory into NAV when shipments arrive.

Requirements

• Must be 21 Years of Age.
• Must be able to pass a Level 2 Background Check (FBI).
• High school diploma/GED required.
• 1-3 years of experience.

Nice-to-haves

• Excellent oral and written communication skills.
• Interpersonal skills and proficiency in Microsoft Office.
• Close attention to detail.
• Excellent time management skills.
• High energy, customer focused, and proactive.
• Strong customer service skills.
• Ability to work efficiently with employees, customers, government agencies, and the public.