Patient Appointment Scheduler- remote work option available

Carilion Clinic - Roanoke, VA

Full-time

Remote - Roanoke, VA

Hospitals

About the position

The position involves scheduling patients for appointments across multiple specialty practices within a wide geographic area in western Virginia. The role requires handling a high volume of inbound and outbound calls, necessitating strong customer service skills and critical thinking abilities. The candidate will be part of Carilion Clinic, a community-based healthcare organization focused on compassionate care, medical education, and research.

Responsibilities

• Schedule patients for appointments with multiple specialty practices.
• Handle inbound and outbound calls in a high call volume environment.
• Utilize critical thinking skills to address patient needs and inquiries.
• Provide excellent customer service to patients and healthcare providers.

Requirements

• High school diploma or equivalent required; Associate's Degree or continued administrative education preferred.
• Three years of experience in a customer service or call center position, preferably in healthcare.
• Minimum typing speed of 35 words per minute.
• Ability to work with diverse groups under stressful conditions.
• Ability to process a high volume of calls in a technologically intensive environment.
• Effective multitasking skills are essential.
• Knowledge of medical terminology and Microsoft software applications preferred.

Nice-to-haves

• Bilingual skills are preferred.

Benefits

• Professional stability
• Strong technological resources
• Advancement potential within a regional leader