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Carilion Clinicposted 3 months ago
Full-time
Remote - Roanoke, VA
Hospitals
About the position
The position involves scheduling patients for appointments across multiple specialty practices within a wide geographic area in western Virginia. The role requires handling a high volume of inbound and outbound calls, necessitating strong customer service skills and critical thinking abilities. The candidate will be part of Carilion Clinic, a community-based healthcare organization focused on compassionate care, medical education, and research.
Responsibilities
- Schedule patients for appointments with multiple specialty practices.
- Handle inbound and outbound calls in a high call volume environment.
- Utilize critical thinking skills to address patient needs and inquiries.
- Provide excellent customer service to patients and healthcare providers.
Requirements
- High school diploma or equivalent required; Associate's Degree or continued administrative education preferred.
- Three years of experience in a customer service or call center position, preferably in healthcare.
- Minimum typing speed of 35 words per minute.
- Ability to work with diverse groups under stressful conditions.
- Ability to process a high volume of calls in a technologically intensive environment.
- Effective multitasking skills are essential.
- Knowledge of medical terminology and Microsoft software applications preferred.
Nice-to-haves
- Bilingual skills are preferred.
Benefits
- Professional stability
- Strong technological resources
- Advancement potential within a regional leader
