Patient Appointment Services Specialist

$38,667 - $52,603/Yr

Mayo Clinic - Onalaska, WI

Full-time - Entry Level

Onalaska, WI

Hospitals

About the position

The Patient Appointment Services Specialist at Mayo Clinic is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This role involves gathering patient-specific information, advising patients on necessary co-payments and referrals, and ensuring accurate patient eligibility assessments. The specialist interacts with various stakeholders, including patients and healthcare professionals, to provide exceptional service while navigating multiple systems and managing complex scheduling workflows.

Responsibilities

• Independently create and schedule appointments within the electronic medical record.
• Gather patient-specific demographic and provider information to assess appointment requests.
• Advise patients regarding co-payments, referral authorizations, and pre-service deposits.
• Collect Guarantor and insurance details to assess patient eligibility.
• Respond to and interact with patients, customers, referring physicians, and Mayo providers.
• Interpret and apply Mayo policies regarding scheduling criteria and medical need.
• Navigate multiple systems simultaneously to service inquiries without consultation.
• Manage telephone calls, online requests, and fax requests.
• Ensure accuracy and thoroughness in all patient-related activities, including electronic communication.

Requirements

• High school diploma/GED and a minimum of two years' customer service experience in a multi-tasking environment.
• OR Associate's Degree.
• Completion of Medical Terminology course preferred.
• Strong verbal and written communication skills.
• Ability to troubleshoot, problem solve, and balance conflicting demands.
• Independent decision-making and sound judgment capabilities.
• Strong attention to detail and follow-through.
• Ability to work effectively in a fast-paced team environment.
• Demonstrated ability to manage difficult and emotional situations and maintain positive communication.
• Strong keyboarding and computer skills.
• Basic understanding of insurance terminology.

Benefits

• Competitive compensation
• Comprehensive benefit plans
• Continuing education and advancement opportunities