Patient Benefits Coordinator

$37,398 - $45,802/Yr

Yakima Valley Farm Workers Clinic - Cowiche, WA

Full-time - Entry Level

Cowiche, WA

11-50 employees

Ambulatory Health Care Services

About the position

The Patient Benefits Coordinator at Yakima Valley Farm Workers Clinic plays a crucial role in addressing patient billing inquiries and assisting clients with their medical insurance options. This position is integral to ensuring that patients receive the necessary support regarding their benefits and billing processes, contributing to the overall mission of the clinic to serve the community effectively.

Responsibilities

• Address patient billing inquiries and collaborate with the Billing and Medicaid Office for issue resolution.
• Inform patients on billing and payment practices, providing account details and balance information.
• Discuss medical insurance options, eligibility, and Managed Care plans with clients.
• Assist clients with the insurance application process, track applications, and provide guidance on benefits.
• Educate clients on medical insurance coverage and help resolve card-related issues.
• Manage daily work queues for insurance, discounts, and Medicaid processing.
• Evaluate and process hardship or write-off requests, maintaining billing adjustments.
• Stay updated on Managed Care and Medicaid program changes and updates.
• May perform Lead duties by acting as a liaison between line staff and the direct supervisor.
• Manage breaks, lunches, sick calls, and overtime.
• Provide insights to leaders regarding the skill level and performance of the employees.
• Responsible for providing training to new employees and existing staff when needed.
• Perform quality audits as directed.

Requirements

• High School Diploma or General Education Diploma (GED).
• One year's experience with billing credit or patient benefits, preferably in a medical office.
• Affordable Care Act (ACA) Certification: Must pass the ACA exam within 90 days of employment.
• Bilingual (English/Spanish) required at a level 10.
• Ability to prioritize work and handle various tasks simultaneously, with frequent interruptions.
• Ability to build effective relationships and interact professionally with patients, providers, and staff.
• Basic proficiency with Electronic Medical Records, Word, and Excel.
• Basic knowledge of medical terminology and medical billing insurance is desired.

Nice-to-haves

• Experience in special programs such as State Managed Care plans.

Benefits

• $17.98-$22.02/hour DOE with the ability to go higher for highly experienced candidates.
• An additional 4% differential for bilingual skills.
• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine.
• Profit sharing & 403(b) retirement plan available.
• Generous PTO, eight paid holidays, and much more!