Patient Call Representative - Primary Care-Berkeley - Full Time - 8 Hour - Days

$51,979 - $70,179/Yr

John Muir Health - Berkeley, CA

Full-time

Berkeley, CA

Ambulatory Health Care Services

About the position

The Patient Call Representative is responsible for promptly responding to patient phone calls and inquiries in a primary care setting. This role requires effective communication skills and the ability to maintain professional relationships with a diverse range of individuals. The representative will also need to be knowledgeable about organizational policies and procedures, as well as medical terminology and patient navigation programs.

Responsibilities

• Respond promptly to patient phone calls and inquiries.
• Maintain effective working relationships with a variety of individuals.
• Communicate effectively both written and orally.
• Handle stressful situations diplomatically.
• Utilize knowledge of medical terminology, anatomy, and physiology.

Requirements

• High School Graduate or Equivalent.
• 1 year of experience as a Clerical - Medical Secretary preferred.
• Certified Medical Assistant (CMA) certification preferred.
• Proficiency in Microsoft Office Products (Word, Excel, Outlook, PowerPoint).
• Knowledge of HIPAA protocols and security policies.

Nice-to-haves

• Basic knowledge of medical terminology, anatomy, and physiology.
• Experience with JMH patient navigation programs.