About the position
The Patient Care Administrator I (Phones) at Boston Bone & Joint Institute plays a crucial role in ensuring a smooth and efficient patient experience from the moment they contact the facility. This position is primarily responsible for verifying demographic and insurance information for both new and established patients, adhering to established protocols. The administrator will make copies of each patient's insurance card and driver's license, ensuring that all necessary documentation is collected and organized. Additionally, the role involves collecting co-payments and managing self-pay client accounts, which requires a clear understanding of financial policies and procedures. In this position, the administrator will also check for insurance referrals and have patients sign waivers if referrals have not been obtained. It is essential to explain financial and collection policies to new patients, providing them with written guidelines to ensure transparency and understanding. The administrator must ensure that all patient paperwork is complete before the patient is seen, which includes preparing charts for clinical staff. The essential duties extend beyond patient interaction; the administrator will operate the telephone switchboard, answering, screening, and forwarding calls while providing information, taking messages, and scheduling appointments. Administrative support tasks such as proofreading, transcribing handwritten information, and managing documents related to pay records and invoices are also part of the role. The administrator will be responsible for resolving customer complaints, maintaining records, and transmitting information to customers via email, mail, or fax. Scheduling appointments and maintaining updated calendars are critical to ensuring that the practice runs smoothly. Overall, the Patient Care Administrator I (Phones) is a vital position that requires a blend of administrative skills, customer service orientation, and the ability to manage multiple tasks efficiently. The role is designed for individuals who are detail-oriented, possess strong communication skills, and are committed to providing excellent patient care.
Responsibilities
- Verify demographic and insurance information for new and established patients according to protocol.
- Make copies of each patient's insurance card and driver's license.
- Collect patients' co-payments and manage self-pay client accounts.
- Check for insurance referrals and have patients sign waivers if referrals have not been obtained.
- Explain financial and collection policies to new patients and provide written guidelines.
- Ensure all patient paperwork is complete before the patient is seen and prepare charts for clinical staff.
- Operate telephone switchboard to answer, screen, or forward calls, providing information and scheduling appointments.
- Perform administrative support tasks such as proofreading and transcribing handwritten information.
- Resolve complaints from customers or the public.
- File and maintain records and transmit information or documents to customers.
- Schedule appointments and maintain and update appointment calendars.
- Analyze data to determine answers to questions from customers or members of the public.
- Provide information about the establishment, such as location of departments or services provided.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Requirements
- Experience typically gained with an Associate's Degree (or other 2-year degree).
- Active Learning - Understanding the implications of new information for problem-solving and decision-making.
- Active Listening - Giving full attention to what others are saying and understanding their points.
- Critical Thinking - Using logic and reasoning to identify strengths and weaknesses of solutions.
- Learning Strategies - Selecting appropriate training methods for learning or teaching new things.
- Mathematics - Using mathematics to solve problems.
- Monitoring - Assessing performance to make improvements or take corrective action.
- Multitasking - Performing more than one task at the same time.
- Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
- Speaking - Conveying information effectively to others.
- Writing - Communicating effectively in writing as appropriate for the audience.
Nice-to-haves
- Experience in a healthcare setting.
- Familiarity with medical terminology.
- Proficiency in using electronic health record (EHR) systems.
Benefits
- Health insurance coverage.
- Paid time off (PTO).
- Retirement savings plan options.
- Opportunities for professional development.
