Patient Care Advocate

About the position

As a Patient Care Advocate at Giant Eagle Inc., you will play a crucial role in building relationships with patients and their healthcare providers. Your primary responsibilities will include assessing patients' insurance coverage, managing prior authorization paperwork, and assisting patients in obtaining financial assistance. You will also ensure that patients understand their prescribed medications and refer them to the appropriate sources for further guidance.

Responsibilities

• Enter patient demographics, prescription information, and insurance data for order processing.
• Verify patient's insurance information and assist with prior authorizations.
• Contact insurance carriers on the patient's behalf.
• Assist patients with enrollment into copay assistance programs.
• Demonstrate adherence to all company, state, and federal policies, laws, and regulations including HIPAA.
• Maintain a neat and clean work environment.
• Have knowledge of all appropriate service and business metrics.
• Assist in the execution of all company initiatives and programs.
• Contact physician office if necessary.
• Report errors, omissions, and incidents to pharmacist.
• Execute Medication Therapy Management for the company through competency in MTM platforms.
• Maintain productivity rates and meet quality expectations as determined by leadership.

Requirements

• 6 months to 1 year of experience in a related field.
• High school diploma or equivalent plus 18 months of additional training.
• Registration as a Pharmacy Technician or Trainee, as required by the state.

Benefits

• Career growth opportunities
• Nurturing work environment
• Diverse team culture