Dartmouth Health - Lebanon, NH
posted about 2 months ago
Full-time - Entry Level
Lebanon, NH
Ambulatory Health Care Services
About the position
The Patient Care Assistant (PCA) plays a crucial role in supporting the clinic team by assisting nursing staff and Medical Assistants with non-clinical tasks. While not directly involved in patient care, the PCA ensures the clinic operates smoothly and efficiently, making it an excellent entry-level opportunity for individuals new to the healthcare field. The role provides hands-on experience and a pathway to advance towards becoming a Certified Clinical Medical Assistant through a dedicated apprenticeship program.
Responsibilities
- Acts as frontline representative of the patient care area.
- Performs various tasks to ensure the patient care area is well supplied including ordering and obtaining supplies, re-stocking supplies and monitoring for outdates.
- Maintains a clean and safe environment by caring for, and cleaning equipment, maintaining cleanliness of patient/clinic rooms, work areas, and keeping hallways clear of clutter.
- Performs low-level disinfection, and is aware of infection prevention principles.
- Perform quality checks of point of care testing machines.
- Checks emergency stations daily and if appropriate, checks and records medication refrigerator temperatures.
- Escorts patient throughout building as needed; assisting with wheelchairs as needed.
- Answers telephone calls and assists in the overall functioning of the department.
- Prepare patient forms with demographic information.
- Delivers specimens to the laboratory and runs errands to other departments.
- Participates in continuous regulatory readiness activities and employs safety standards such as repeat back, SBAR, and huddle attendance.
- Participates in medication conveyance per Medication Storage and handling policy.
- Greets patients and assists with the rooming of patients.
- Prepares patient, room and equipment for procedures and exams.
- Assists patients in completing questionnaires.
- Maintains chart information that is up to date, organized, and in compliance with Health Information Services (HIS) requirements.
Requirements
- High school graduate or equivalent required.
- Customer service experience preferred.
- The ability to function in a fast-paced work environment with excellent organizational and prioritization skills.
- Dependable and reliable.
- Basic Life Support (BLS) certification required within 30 days of employment.
- Completion of the Dartmouth Hitchcock Workforce Readiness Institute Medical Assistant Apprenticeship Program within 1 year of employment.
