Patient Care Consultant

Jushi USA - Aston, PA

Part-time - Entry Level

Aston, PA

1,001-5,000 employees

Textile Mills

About the position

The Patient Care Consultant plays a crucial role in delivering exceptional customer service and creating a unique shopping experience that drives sales at Jushi's dispensary. This position involves assisting patrons and patients with concierge-level service while managing day-to-day operations in compliance with company policies and industry regulations.

Responsibilities

• Adhere to the company mission statement and core values while maintaining high ethical standards and professionalism.
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
• Lead tours of the sales floor within the store, making product recommendations based on ongoing research of products available.
• Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons, and promotions, encouraging memberships for medical guests.
• Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance.
• Maintain cleanliness and organization of the store by stocking retail items and supplies, sweeping, mopping, and sanitizing.
• Operate cash register, computer-based POS system, and cash drawer.
• Work as part of a team to ensure sales, guest satisfaction, and compliance goals are met by designated timelines.
• Perform all other job duties as assigned.

Requirements

• High School diploma or General Education Development (GED) required.
• Associate or Bachelor's degree in any field preferred.
• Minimum of 2 years' experience with customer service in retail.
• Excellent computer, mathematical, language, and reasoning skills.
• Bilingual in Spanish preferred.
• Excellent multi-tasking skills over the phone and in-person.

Nice-to-haves

• Experience in the cannabis industry is a plus.

Benefits

• Medical, Dental, Vision, Life, Short, and Long Term Disability insurance.
• Flexible Spending Accounts.
• Paid Time Off.
• Paid Holidays.
• 401(k) plan.