Patient Care Coordinator- Edison, NJ

$33,280 - $58,802/Yr

UnitedHealth Group - Edison, NJ

Full-time - Entry Level

Onsite - Edison, NJ

Insurance Carriers and Related Activities

About the position

The Patient Care Coordinator at Optum is responsible for ensuring a seamless patient experience by managing administrative tasks, supporting the care team, and maintaining high standards of customer service. This role is crucial in facilitating patient interactions, verifying insurance, and ensuring compliance with medical protocols, all while contributing to the organization's mission of delivering quality healthcare.

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• Upload a valid Government issued state ID of patient and patient insurance cards
• Accurate and complete occupational medicine registration workflow
• File and maintain medical records
• Perform telephonic responsibilities to include confirming and scheduling appointments, relaying lab and imaging results to patients, discussing patient questions to providers
• Answer telephone calls promptly and courteously
• Collect co-pays or outstanding balances on the date of service
• Perform referral documentation promptly
• Perform follow-up services for patients in a prompt and courteous manner, such as scheduling follow-up appointments and obtaining copies of lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient/family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Provide accurate data in compliance with Performance Improvement tracking
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and/or scanning documents and assigning to the appropriate electronic chart
• Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
• Perform other duties as assigned

Requirements

• High School Diploma/GED (or higher)
• 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Intermediate level of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• Ability to travel 10% of the time to cover other offices as needed

Nice-to-haves

• Experience working with an electronic health record
• Bilingual Spanish and English
• 1+ years of experience in customer service

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)