Patient Care Coordinator (Float)

Ottobock - Wyoming, MI

Full-time

Hybrid - Wyoming, MI

Merchant Wholesalers, Durable Goods

About the position

The Patient Care Coordinator (Float) at Ottobock is responsible for providing administrative support across multiple locations, ensuring excellent patient care and service. This role involves scheduling appointments, managing patient communications, and assisting with insurance authorizations, all while maintaining compliance with corporate policies and HIPAA regulations. The position requires flexibility to float between various sites in Michigan, contributing to a collaborative and patient-focused environment.

Responsibilities

• Provide administrative support of the front desk at various locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Requirements

• High school diploma or equivalent.
• One year of office administrative experience, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.
• Valid Driver's License and valid automobile insurance to meet state minimum requirements.

Nice-to-haves

• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%