Patient Care Coordinator I - 300

Alan Optical - Buffalo Grove, IL

Full-time - Entry Level

Buffalo Grove, IL

Ambulatory Health Care Services

About the position

The Patient Care Coordinator I is responsible for ensuring that all patients receive high-quality care and a positive experience. This role involves various administrative tasks, including scheduling appointments, managing insurance authorizations, and assisting patients throughout their visit. The ideal candidate will be energetic, hardworking, and trustworthy, contributing to a supportive team environment.

Responsibilities

• Answer phone calls and greet patients.
• Schedule appointments for patients.
• Obtain insurance authorizations and verify benefits.
• Accurately post charges for exam fees, co-pays, and products sold.
• Post payments and submit vision insurance claims.
• Manage company email and patient notifications.
• Check in and pre-test patients.
• Check out patients after their appointments.
• Assist other team members as needed to achieve individual and team goals.

Requirements

• 2+ years of customer service experience.
• Excellent verbal and written communication skills.
• Strong multi-tasking, time management, and organizational skills.
• Strong problem-solving skills.
• Team player with good interpersonal and listening skills.
• Passion for self-improvement and continuing education.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Retirement plan
• Potential for yearly salary increases