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Patient Care Coordinator/Medical Front Office
$33,280 - $39,520/Yr
Center For Spine & Pain Medicine - Gainesville, GA
posted about 2 months ago
Full-time
Gainesville, GA
Ambulatory Health Care Services
About the position
The Patient Care Coordinator/Medical Front Office role is essential for ensuring a smooth patient experience at the clinic. This position involves greeting patients, managing the check-in and check-out processes, scheduling appointments, and handling phone communications. The coordinator plays a vital role in maintaining patient records and facilitating efficient clinic operations.
Responsibilities
- Responsible for check in and check out.
- Input patient information into EHR/EMR.
- Collect and post payments to patient accounts.
- Answer phones and emails in conjunction with normal clinic duties.
- Manage the schedule and flow of patients.
- Communicate with management on problem solving.
- Obtain eligibility, pre-certs and benefits for patients.
- Provide back up to answer multi-line phone courteously and promptly.
- Check patient balances the day before the appointment in order to facilitate efficient balance collection at check-in.
- Obtain Worker's Comp, Medicaid and VA authorization for office visits and drug screens.
- Other duties as assigned.
Requirements
- High school diploma or equivalent.
- Customer relations background in a medical setting.
- Prior EMR/EHR software experience with medical terminology and coding exposure.
Nice-to-haves
- eClinicalWorks experience preferred.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
