Patient Care Coordinator/Office Assistant

$33,280 - $35,360/Yr

Miracle Ear - Victor, NY

Full-time - Entry Level

Victor, NY

Health and Personal Care Retailers

About the position

The Patient Care Coordinator/Office Assistant at Miracle-Ear serves as the first point of contact for clients, providing a warm and welcoming environment. This role involves managing client schedules, answering inquiries, and fostering supportive relationships through effective communication. The position emphasizes the importance of understanding unspoken needs and delivering exceptional customer service in a dynamic office setting.

Responsibilities

• Greet clients and manage their schedules efficiently.
• Obtain client information and answer general questions.
• Set expectations for client visits and follow up as needed.
• Engage in telemarketing and promote services to potential clients.
• Utilize technology to stay organized and manage office processes.
• Maintain accurate client files and ensure they are updated.
• Provide exceptional customer service and support to clients.

Requirements

• High school diploma or GED.
• 3 years of customer service experience.
• Experience in a medical office or healthcare setting is preferred.
• Proficiency in Microsoft Office and CRM systems.
• Strong organizational and multitasking skills.
• Excellent communication skills and ability to put clients at ease.

Nice-to-haves

• Experience in telemarketing or accessory sales.
• Familiarity with hearing care services.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off