Patient Care Coordinator

Upperline Health - Tavares, FL

Full-time - Entry Level

Tavares, FL

Ambulatory Health Care Services

About the position

Upperline Health is seeking an energetic and compassionate Patient Care Coordinator to assist physicians in delivering complex health services in a clinic setting. This role focuses on providing excellent patient care by coordinating appointments, managing patient records, and ensuring a welcoming environment for patients. The Patient Care Coordinator will play a vital role in enhancing the patient experience and supporting the clinic's mission of value-based care.

Responsibilities

• Responsible for front desk receptionist duties, including answering phone calls and greeting patients.
• Obtain required patient information and ensure that the entrance area is clean and organized.
• Assist patients with scheduling appointments and maintain on-time appointment schedules by notifying physicians when patients have arrived.
• Retrieve and file patient records as needed and collect payment from patients.
• Maintain accurate patient records by updating patient information and scanning documents into EMR as needed.
• Responsible for office supply inventory, including checking, ordering, and stocking supplies.
• Protect patient rights by maintaining confidentiality of patient records.
• Contribute to team effort by assisting with additional duties when support is requested.

Requirements

• Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service.
• Prior experience working in a podiatric or orthopedic practice is preferred.
• Medical billing and coding experience is highly preferred.
• Bilingual Spanish is highly preferred.
• Experience working in an EMR, Athenahealth is preferred.
• Must be an effective communicator with excellent grammar and interpersonal skills.
• Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction.
• Demonstrated experience as a motivated and dedicated team member with a stable work history.
• Reliable transportation and the ability to pass a drug test and a background check is required.

Nice-to-haves

• Experience working in a podiatric or orthopedic practice.
• Bilingual Spanish proficiency.
• Experience with Athenahealth EMR.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Vision insurance