Patient Care Coordinator

Hanger Prosthetics & Orthotics - Gurnee, IL

Full-time - Entry Level

Remote - Gurnee, IL

Health and Personal Care Retailers

About the position

The Patient Care Coordinator at Hanger, Inc. plays a crucial role in providing exceptional customer service to patients and referral sources while managing front office activities. This position involves obtaining and verifying patient and insurance information, ensuring compliance with relevant laws and company policies, and maintaining accurate patient records. The coordinator is responsible for facilitating communication between patients and healthcare providers, ensuring a smooth patient experience from scheduling to follow-up.

Responsibilities

• Provide the highest level of customer service to patients, fellow employees, and referral sources.
• Obtain accurate insurance information, including eligibility and benefits, verification, and pre-authorization.
• Counsel patients on their financial responsibilities once benefits have been verified.
• Collect co-payments and over-the-counter cash as applicable, completing cash receipts per guidelines.
• Maintain accurate and complete patient files in compliance with Hanger Compliance Policies.
• Ensure the privacy and security of protected health information per HIPAA rules.
• Assist with patient follow-up as directed.
• Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary.
• Comply with internal controls for handling cash receipts, including billing system data entry and bank deposits.
• Enter patient demographics and insurance verifications as appropriate.
• Efficiently manage multiple phone lines.
• Record clear, concise, and accurate written documentation.
• File all patient charts and documentation following established guidelines.
• Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
• Process and monitor referrals, authorizations, and prescriptions to ensure timely receipt of complete information.
• Perform other duties or special projects as assigned.

Requirements

• High school diploma or equivalent combination of education and experience required.
• Minimum of one year customer service, administrative, or related experience required.
• Must score a minimum of 70 on Hanger's behavioral skills assessment.
• Must have, or be eligible to obtain, a valid driver's license and driving record within Hanger's Motor Vehicle Safety Policy and Procedures.
• Experience as a receptionist or with medical front office responsibilities is preferred.

Nice-to-haves

• Strong interpersonal, oral, and written communication skills.
• Ability to key 30 words per minute with accuracy.
• Ability to work with handicapped individuals.
• Understanding of Alpha filing system.
• Understanding of medical reimbursement and terminology.
• Ability to use a computer, including Windows-based software and e-mail.
• Ability to use all necessary office equipment, including facsimile machines, calculators, postage machines, and copiers.

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest