Patient Care Coordinator

$34,403 - $67,704/Yr

UnitedHealth Group - Tacoma, WA

Full-time - Entry Level

Onsite - Tacoma, WA

Insurance Carriers and Related Activities

About the position

The Patient Care Coordinator plays a crucial role in ensuring a positive experience for patients by managing appointments, verifying information, and providing essential support to the care team. This position emphasizes excellent customer service and adherence to organizational protocols, contributing to the overall mission of improving health outcomes and advancing health equity.

Responsibilities

• First point of contact for patients, setting a positive tone for their experience.
• Exhibits empathy, courtesy, competence, efficiency, and care in all interactions.
• Schedules appointments and procedures according to standard guidelines.
• Utilizes multiple computer and phone systems to fulfill patient needs over the phone.
• Verifies patient information and documents it in their Electronic Health Record (EPIC).
• Advises patients on their responsibilities regarding insurance and referral information.

Requirements

• High School Diploma/GED (or higher).
• 1+ years of customer service experience.
• 1+ years of basic computer software experience.

Nice-to-haves

• 1+ years of experience in a health care setting.
• EMR experience.
• Excellent communication skills and phone etiquette.

Benefits

• Paid Time Off which accrues with the first pay period plus 8 Paid Holidays.
• Medical Plan options with participation in a Health Spending Account or Health Saving Account.
• Dental, Vision, Life & AD&D Insurance along with Short-term and Long-term Disability coverage.
• 401(k) Savings Plan and Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).