Patient Care Coordinator

Ottobock - Wyomissing, PA

Full-time - Entry Level

Wyomissing, PA

Merchant Wholesalers, Durable Goods

About the position

The Patient Care Coordinator at Ability Prosthetics and Orthotics (APO) plays a crucial role in enhancing patient care by providing administrative support and ensuring a seamless experience for patients. This position involves managing patient communications, scheduling appointments, and collaborating with various teams to secure insurance authorizations, all while maintaining compliance with corporate policies and HIPAA regulations.

Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate with patients for scheduling, financial responsibility discussions, and procurement of medical documentation from their referral sources.
• Collect medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals.
• Collaborate with Verification, Authorization, and Billing teams to secure insurance authorizations for patient cases.
• Create patient account profiles in the Medical Record system.
• Perform light shipping and receiving duties of products as needed.
• Maintain a clean office work environment.
• Handle cash payments from patients.
• Meet work standards by following production, productivity, quality, and customer service standards established by the company.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Requirements

• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Demonstrated ability in critical thinking and problem-solving.
• Excellent organizational, analytical, and time management skills.
• High school diploma or equivalent.
• Two years of office administration experience, preferably in a medical/dental/therapy office.

Nice-to-haves

• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%