Patient Care Coordinator

UnitedHealth Group - Westborough, MA

Full-time - Entry Level

Onsite - Westborough, MA

Insurance Carriers and Related Activities

About the position

The Patient Care Coordinator at Optum is responsible for ensuring a seamless patient experience by managing patient information, scheduling appointments, and providing excellent customer service. This role involves working closely with the care team to support organizational goals and deliver high-quality care while adhering to established protocols and standards.

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• File and maintain medical records
• Confirm and schedule appointments
• Answer incoming and outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Schedule specialist appointments and follow-up appointments, and obtain copies of lab results or specialist reports
• Adhere to Optum Employee Policies and standards identified via Sparq
• Work cohesively with fellow employees to achieve specific team goals
• Maintain patient confidentiality and comply with HIPAA and OSHA requirements
• Participate in planning, coordinating, and implementing care with the multidisciplinary team
• Assure continuity of care through scheduling and tracking systems
• Provide effective communication to patients, family team members, and other health care professionals
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server
• Perform other duties as assigned

Requirements

• High School Diploma/GED (or higher)
• 1+ years of customer service or healthcare related experience
• Access to reliable transportation and the ability to travel 10% of the time to cover other practices as needed

Nice-to-haves

• 1+ years of experience working in a medical front office position
• Ability to learn new software (EPIC/EMR) and flexibility to attend new trainings
• Knowledge of Epic EMR software
• Proficient in Microsoft Office (MS Word, Excel, and Outlook)

Benefits

• Paid Time Off which accrues with the first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)