Patient Care Coordinator

Mid America Balance Institute - Overland Park, KS

Full-time - Entry Level

Overland Park, KS

Specialty Trade Contractors

About the position

The Patient Care Coordinator at Mid America Balance Institute is responsible for managing front office procedures and ensuring professional interactions with patients. This role serves as a central point of contact for patients and provides essential administrative support to clinical staff, contributing to a positive patient experience and efficient clinic operations.

Responsibilities

• Demonstrate professional, efficient scheduling of new and returning patients.
• Quickly and professionally check in clinic patients, including accurate payment collection.
• Timely management of treatment authorizations required by medical insurance plans.
• Efficiently manage phone calls for multiple locations.
• Support the billing function by completing accurate and timely benefit checks for new and returning patients.
• Provide patients with basic education regarding the evaluation and treatment of vestibular issues.
• Perform clinic tasks in a manner that maximizes clinical staff productivity and promotes a positive patient experience.
• Consistently deliver core administrative procedures within the clinic setting.
• Participate in completion of organizational projects as assigned.

Requirements

• High school diploma or GED.
• Proficient in the use of Microsoft and Google office products.
• Basic understanding of the structure and terminology of medical insurance plans.
• Minimum of 1 year work experience in a role requiring strong customer service skills.
• Previous work experience that demonstrates a strong administrative support background.

Nice-to-haves

• Previous experience in a front office patient support role within a healthcare setting.
• Ability to navigate patient scheduling and record retention systems.