Patient Care Coordinator

$34,403 - $67,704/Yr

UnitedHealth Group - Clifton, NJ

Full-time - Entry Level

Onsite - Clifton, NJ

Insurance Carriers and Related Activities

About the position

The Patient Care Coordinator at Optum is responsible for ensuring a seamless patient experience by managing various administrative tasks within a healthcare setting. This role involves working collaboratively with the care team to deliver excellent customer service, maintain patient records, and support the organization's mission of providing high-quality medical care. The coordinator plays a crucial role in patient engagement, appointment scheduling, and insurance verification, contributing to the overall efficiency of the healthcare delivery process.

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information.
• Perform insurance verification on the date of service.
• Obtain patient signatures for required documents.
• Upload a valid Government issued state ID of patient and patient insurance cards.
• Accurate and complete occupational medicine registration workflow.
• File and maintain medical records.
• Consistently correct registration work queue errors.
• Confirm and schedule appointments.
• Answer telephone calls promptly and courteously.
• Perform referral documentation promptly.
• Work daily in the claims edit work queue and referrals work queue to correct registration errors for submission to insurance companies.
• Perform follow-up services for patients, such as scheduling specialist appointments and obtaining copies of lab results.
• Adhere to the standards identified via Sparq regarding Optum Employee Policies.
• Work cohesively with fellow employees to achieve specific team goals.
• Keep abreast on current medical requirements relevant to their position, including maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements.
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care.
• Assure the continuity of care through scheduling and tracking systems.
• Provide effective communication to patient/family team members and other health care professionals.
• Notify clinical staff of schedule changes as they occur.
• Comply with administrative policies to ensure quality of care.
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server.
• Participate in orientation of new field employees and distribute updates and changes as needed.
• Perform other related duties and assignments as required.

Requirements

• High School Diploma/GED (or higher).
• 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records.
• Intermediate level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word).

Nice-to-haves

• Excellent communication skills and phone etiquette.
• Experience working with an electronic health record or EPIC.
• Bilingual in Spanish and English.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).