Patient Care Coordinator

Upstream Rehabilitation - Federal Way, WA

Full-time - Entry Level

Federal Way, WA

Ambulatory Health Care Services

About the position

NW Sports Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Federal Way, WA. The Patient Care Coordinator is an entry-level office role responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills and learn new things frequently, multitasking in multiple computer programs each day.

Responsibilities

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Create an inviting clinic atmosphere.
• Make all welcome calls.
• Monitor and influence arrival rate through creation of a great customer experience.
• Manage schedule efficiently.
• Manage document routing.
• Manage personal overtime.
• Manage non-clinical documentation.
• Manage deposits.
• Manage caseload, D/C candidate, progress note, and insurance reporting.
• Monitor clinic inventory.
• Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
• Complete quarterly compliance training.

Requirements

• High School Diploma or equivalent.
• Communication skills - must be able to relate well to Business Office and Field leadership.
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision.
• Efficient time management and presentation skills.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance.
• 3-week Paid Time Off plus paid holidays.
• 401K + company match.