Upstream Rehabilitation - Venice, FL
posted about 2 months ago
Full-time - Entry Level
Venice, FL
Administrative and Support Services
About the position
The Patient Care Coordinator at Integrity Rehab Group (IRG) serves as the first point of contact for patients, assisting them with insurance inquiries, referrals, and scheduling. This role is essential in ensuring a smooth patient experience and contributes significantly to the recovery process by building strong rapport with patients. The position requires excellent customer service skills and the ability to multitask in a fast-paced environment, with a strong emphasis on attention to detail.
Responsibilities
- Greet patients in a friendly and supportive manner.
- Answer incoming calls and address patient inquiries.
- Schedule new and recurring appointments for patients.
- Verify insurance coverage and obtain necessary authorizations.
- Collect patient payments and balance end-of-day transactions.
- Post daily charges into billing software.
- Manage insurance denials and accounts receivable.
- Participate in training programs and staff meetings.
Requirements
- Excellent customer service and communication skills.
- Ability to multitask and remain detail-oriented.
- Strong computer skills and ability to navigate multiple programs.
- Prior healthcare and billing experience is strongly preferred.
Nice-to-haves
- Experience with electronic health records systems.
- Ability to work independently and as part of a team.
- Adaptability in a fast-paced environment.
Benefits
- PTO
- Holiday pay
- Medical, dental, and vision insurance
- 401k match
- Competitive wages
