Patient Care Coordinator

Ottobock - Wyoming, MI

Full-time

Hybrid - Wyoming, MI

Merchant Wholesalers, Durable Goods

About the position

The Patient Care Coordinator at Ottobock is responsible for providing administrative support in a clinical setting, ensuring excellent patient care experiences. This role involves managing front desk operations, scheduling appointments, and facilitating communication between patients and healthcare providers. The coordinator plays a vital role in maintaining a clean work environment and complying with healthcare regulations while supporting the overall mission of improving patient mobility and care access.

Responsibilities

• Provide administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility discussions, and procurement of medical documentation.
• Obtain medical documentation from various healthcare providers through direct communication, fax, and email.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profiles in the Medical Record system.
• Perform light shipping and receiving of products.
• Maintain a clean office work environment.
• Handle cash payments from patients as applicable.
• Meet work standards by following production, productivity, quality, and customer service standards established by the company.
• Provide support as needed for on-site audits by accrediting bodies.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Requirements

• High school diploma or equivalent.
• One year of office administrative experience, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.

Nice-to-haves

• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%