Kroger - Bowling Green, KY
posted 4 days ago
About the position
Under the day to day direction of the on-duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. Responsible for performing all the appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. At The Little Clinic, we are on a mission to simplify healthcare in America. We take pride in knowing we are helping individuals live healthier lives right in our communities. If you have a passion for helping others, we want to hear from you! Our clinics are staffed by board-certified nurse practitioners or physician assistants, licensed practical nurses, and patient care technicians who all work as a team to supply high-quality, affordable healthcare found in convenient retail settings. The primary focus of our healthcare team is to promote health and wellness through diagnosis and treatment of illnesses, preventative medicine, and individualized patient education. Here, people matter. That's why we strive to supply the ingredients you need to create your own recipe for success at work and in life. We help feed your future by supplying the value and care you need to grow. So, whether you're looking for balanced, competitive benefits and rewards or ongoing opportunities for growth and development- we have you covered. We are always looking for extraordinary talent to join our growing team!
Responsibilities
- Maximize patient flow through the clinic while providing a stellar patient experience.
- Perform all appropriate administrative tasks, including electronic health record (EHR) documentation.
- Greet customers or potential patients while in the front area or near the clinic.
- Clean and organize the clinic space daily.
- Answer questions, following HIPAA guidelines while in the front area.
- Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow.
- Complete the registration process for patients.
- Verify the patient or responsible party's identity using a government-issued source.
- Determine method of payment and collect payments.
- Collect the patient or responsible party's insurance information.
- Escort the patient to the exam room and determine the patient's chief complaint.
- Obtain vital signs and patient history and enter the data in the EHR.
- Provide waiting patients/potential patients guidance on registration, wait time, services, and payment methods.
- Answer phones, respond to questions, and return patient/provider calls.
- Participate in and prepare for off-site events as needed.
- Put together weekly order supplies for provider's approval.
- Travel to designated clinics within a specified geographic area if a float.
- Assist the provider within specified company protocols to obtain specimens for testing as ordered.
Requirements
- High School Diploma or GED.
- Basic computer skills.
- Excellent administrative, communication, and organizational skills with high attention to detail.
- Basic math skills (i.e., counting, addition, and subtraction).
- Ability to work cooperatively in a fast-paced, team-based environment.
- Excellent customer service, organizational, and task-management skills.
Nice-to-haves
- Any previous experience in retail, customer service, or healthcare.
- Knowledge of infection control practices.
- Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation.
Benefits
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program.
- Valuable associate discounts on purchases, including food, travel, technology and more.
- Up to $21,000 in tuition reimbursement over your career.
- Vast potential for growth through an abundance of industry-leading training programs and diverse career pathways.
