PATIENT CARE TECHNICIAN BOWLING GREEN

The Little Clinic • Bowling Green, OH

397d

About The Position

The Patient Care Technician (PCT) position at The Little Clinic is designed to enhance patient flow and ensure a positive patient experience under the guidance of the on-duty nurse practitioner or physician assistant. The role involves a combination of administrative tasks, patient interaction, and support within a healthcare team focused on delivering high-quality, affordable healthcare in retail settings.

Requirements

• Minimum High School Diploma or GED.
• Basic computer skills.
• Excellent administrative, communication, and organizational skills with high attention to detail.
• Basic math skills (counting, addition, and subtraction).
• Ability to work cooperatively in a fast-paced, team-based environment.
• Excellent customer service, organizational, and task-management skills.

Nice To Haves

• Previous experience in retail, customer service, or healthcare.
• Knowledge of infection control practices.

Responsibilities

• Maximize patient flow through the clinic while providing excellent patient experience.
• Perform administrative tasks including electronic health record (EHR) documentation in accordance with company policy.
• Greet customers or potential patients in the clinic area.
• Clean and organize the clinic space daily, including examination rooms and equipment disinfection.
• Answer questions while adhering to HIPAA guidelines.
• Utilize Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting room flow.
• Complete the registration process for patients and verify their identity using government-issued sources.
• Determine method of payment and collect payments, logging them in the EHR.
• Collect patient insurance information and scan appropriate documents as needed.
• Escort patients to exam rooms and obtain vital signs and patient history for EHR entry.
• Provide guidance to waiting patients regarding registration, wait times, and services.
• Answer phones and respond to patient/provider inquiries, completing daily callbacks as per policy.
• Participate in off-site events as needed and prepare weekly supply orders for provider approval.
• Assist providers in obtaining specimens for testing as directed, if competencies are completed.

Benefits

• Competitive benefits and rewards.
• Ongoing opportunities for growth and development.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED