Patient Care Technician (PCT)

About the position

The Patient Care Technician (PCT) at Jackson Hospital & Clinic plays a crucial role in providing high-quality patient care in the Emergency Department. This position involves collecting and documenting patient data, performing ancillary testing, and ensuring effective communication with nursing staff to enhance patient satisfaction and safety.

Responsibilities

• Utilizes appropriate communication and displays compassion in exceeding customer expectations.
• Applies principles of teamwork and quality to job responsibilities and customer satisfaction goals.
• Collects, reports, and documents patient data accurately in a timely fashion according to nursing policy.
• Performs ancillary testing including blood draws, oxygen set-ups, and EKGs.
• Completes assigned tasks and communicates patient responses to care provided to the RN accurately and timely.
• Responsible for knowledge, care, and troubleshooting of equipment specific to the Emergency Department.
• Maintains personal competency and meets educational requirements for new equipment and procedures.
• Understands and follows health standards related to risk management, safety, and infection control.
• Performs other duties as assigned by the Patient Care Manager or other leadership roles.
• Adheres to professional standards and healthcare regulations to promote safety and quality patient care.

Requirements

• Compassionate communication skills to exceed customer expectations.
• Ability to work as part of a team and apply quality principles to job responsibilities.
• Knowledge of nursing policies for accurate patient data collection and documentation.
• Experience in performing ancillary testing such as blood draws and EKGs.
• Ability to communicate effectively with nursing staff regarding patient care.
• Knowledge of equipment used in the Emergency Department and ability to troubleshoot as needed.
• Commitment to maintaining personal competency and meeting educational requirements.