Patient Care Technician (PCT)

About the position

The Patient Care Technician (PCT) at WellNow Urgent Care plays a crucial role in providing high-quality patient care by performing various clinical tasks, assisting healthcare providers, and ensuring a smooth patient flow. This full-time position offers competitive pay and a comprehensive benefits package, emphasizing the importance of continuous education and professional growth within a supportive work environment.

Responsibilities

• Responsible for taking patient history and obtaining vital signs.
• Perform basic testing or screenings such as vision, audio, urine drug screens, breath alcohol, EKGs, and pulmonary function testing.
• Perform necessary phlebotomy for collection of laboratory samples.
• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue, and culture samples.
• Perform point of care testing such as strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose levels.
• Ensure sterile technique, instrument cleaning and sterilization, and proper use of the autoclave.
• Schedule and coordinate necessary records for ancillary care for patients.
• Assist providers with exams and testing (pelvic exams, eye irrigations, ear irrigations, I & D's, and splinting/ortho-glass preparation).
• Maintain confidentiality with all patient information (HIPAA).
• Ensure equipment is in working order and log laboratory procedures when completed.
• Maintain examination rooms and stock necessary medical supplies.
• Perform registration duties, explain insurance acceptance, and collect payments.
• Accompany the provider to the bedside and document patient medical history, physical exam, and procedures accurately.
• Complete transcription as requested and perform tasks to improve provider efficiency during the shift.
• Greet and register patients, answer and triage phone calls, and perform other front desk and cleaning responsibilities as assigned.

Requirements

• High School Degree or equivalent.
• Ability to identify equipment problems and notify the team leader.
• Ability to apply written instructions and standardized work practices.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Ability to withstand physical and mental demands: standing, walking, stooping, and bending.
• Ability to move equipment and transfer patients.
• Computer knowledge and skills, including timely patient registration.
• Up-to-date on injections and provide documentation as per OSHA guidelines.
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Basic computer skills, including the use of Electronic Medical Records (EMR).
• Demonstrated ability to type at least 45 words per minute.
• Strong communication skills, including grammatical, spelling, and verbal.
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy.
• Capable of working well on a team.
• Friendly and customer service-oriented.
• Ability to manage high call volume.

Nice-to-haves

• Experience in vital signs monitoring.
• Previous experience in a healthcare setting.

Benefits

• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Parental leave
• Prescription drug insurance
• Vision insurance
• Continuing education opportunities
• Free urgent care visits for you and your immediate family members
• Scrubs provided for a professional work environment
• Opportunities for promotional growth
• Monthly bonus based on performance and productivity