Patient Conversion Specialist (Digital Marketing)

$45,000 - $50,000/Yr

Tiny Rhino Group - Boynton Beach, FL

Full-time - Entry Level

Boynton Beach, FL

About the position

The Patient Conversion Specialist plays a vital role in the Tiny Rhino Group by acting as the primary point of contact for clients and potential new patients, focusing on scheduling consultations for dental practices that specialize in Aligners and Implants. This role requires engaging with potential patients over the phone, building rapport, and scheduling appointments through persuasive sales conversations. The specialist must maintain a high volume of calls while providing excellent customer service and ensuring thorough follow-up to maximize scheduling conversion rates.

Responsibilities

• Utilize persuasive communication and consultative sales techniques to convert interested prospects into scheduled consultations.
• Skillfully overcome objections during scheduling calls using active listening and tailored responses.
• Coordinate and schedule appointments for clients and prospects using Dental CRM software.
• Utilize effective closing techniques to secure a firm commitment from prospects for consultations.
• Create a sense of urgency and excitement during initial calls to motivate potential patients to schedule consultations.
• Serve as the first impression of the dental practice, guiding prospects into a 'yes' mentality.
• Handle inbound and outbound calls, emails, texts, and other communications as the primary point of contact.
• Consistently follow up with clients and prospects to confirm appointments and provide reminders.
• Maintain and update client information in the CRM system, ensuring accuracy and completeness.
• Effectively manage and prioritize multiple tasks, including client communications and appointment scheduling.
• Manage a high volume of calls efficiently while maintaining quality and professionalism.
• Follow custom phone scripting accurately during calls while remaining engaging.
• Address and resolve client issues or objections promptly and effectively.
• Work closely with sales, customer service, and other departments to coordinate efforts and share insights.
• Meet or exceed daily, weekly, and monthly performance targets related to call volume and client satisfaction.
• Stay up-to-date with product knowledge and company offerings.

Requirements

• Bachelor's Degree in Business, Management, or similar (highly preferred).
• 2+ years of experience in a customer success, sales, or patient scheduling role (required).
• Excellent verbal and written communication skills.
• Prior experience in sales or customer service.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Experience with CRM software (e.g., Monday.com, Dentrix, EagleSoft, Go High Level).
• High level of accuracy in updating client records and tracking progress.
• Ability to identify issues and implement effective solutions quickly.
• Competence in handling multiple tasks at once while maintaining focus.

Nice-to-haves

• Skilled at active listening to understand patients' needs and concerns fully.
• Strong negotiation and persuasion skills.
• Experience with dental software is a plus.

Benefits

• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance