PATIENT COORDINATOR (REMOTE) ACCESSNURSE

$35,360 - $35,360/Yr

Team Health - San Marcos, TX

Part-time,Full-time - Entry Level

Remote - San Marcos, TX

Administrative and Support Services

About the position

The Patient Coordinator (PC) at AccessNurse serves as the first point of contact for patients seeking medical assistance. This non-clinical role requires building trust with patients while accurately documenting their needs before they speak with a nurse. The position is remote, offering both full-time and part-time opportunities, with a focus on providing exceptional customer service in a supportive work environment.

Responsibilities

• Serve as the first point of contact for patients seeking medical assistance.
• Build trust and rapport with patients using customized scripting.
• Accurately document patient needs prior to nurse interaction.
• Handle inbound calls and provide empathetic support to patients.
• Maintain confidentiality and adhere to HIPAA regulations.
• Follow scripted information while interacting with patients.
• Escalate situations as necessary and defuse conversations when needed.

Requirements

• High School Diploma or GED required; Associate's Degree preferred.
• 1+ years of customer service experience required.
• 1-2 years of healthcare experience desired.
• Inbound call center experience preferred.
• Experience in a medical office/clinic or as a first point of contact in customer service preferred.
• Ability to type a minimum of 25 words per minute.
• Excellent organizational and computer skills with the ability to multi-task.
• Strong listening and comprehension skills to extract key information from patients.
• Professional and courteous telephone voice.
• Dependable, reliable, and trustworthy.
• Detail-oriented with the ability to accurately process and document information.
• Ability to follow scripted information and receive feedback on performance.
• Bilingual candidates must converse in Spanish and document in English simultaneously.

Nice-to-haves

• Experience in a call center environment.
• HIPAA experience is a plus.

Benefits

• Competitive pay and incentives.
• Medical, dental, vision, and life insurance eligibility after 30 days of employment.
• 401(k) plan with discretionary matching funds available.
• Career growth opportunities.
• Employee discounts on car rentals, electronics, and apparel.
• Employee LiveWell program for health and well-being.
• $500 Employee Referral Bonus with no cap.