Patient Engagement Specialist

About the position

The Patient Engagement Specialist is responsible for engaging patients to schedule, coordinate, and optimize in-home and virtual health assessments. This role supports outreach efforts aimed at improving population health management, focusing on cost, quality, access, and network optimization. The specialist plays a crucial role in promoting the adoption of health assessments and ensuring patient satisfaction through effective communication and resource connection.

Responsibilities

• Completes outreach to patients telephonically to engage, promote, and schedule house calls visits, either in the home, in-office or virtual appointments.
• Maintains targeted call averages and other key metrics that ensure program success and volume goals are met.
• Provides patient education on purpose of the assessment, benefits and available services and screenings.
• Assists patient/family with scheduling appointments with appropriate providers/staff; and coordination of durable medical equipment (DME) and supplies.
• Follows established protocols. Escalates urgent and/or life-threatening concerns appropriately.
• Leverages engagement and other soft skills to ensure patient satisfaction.
• Connects patients to appropriate resources based on identified needs, such as Case Management or Customer Service.
• Understands market practices and collaborates to achieve population health initiatives.
• Performs other duties as assigned.

Requirements

• Associate's in healthcare related field, LPN, or equivalent with advanced training
• 1+ years of healthcare experience (i.e., health coach, medical assistant, practice-based role, patient navigation, etc.) or the knowledge, skills, and abilities to succeed in the role
• Ability to operate in a fast-paced and dynamic environment
• Effective communication skills with the ability to interact with multi-disciplinary teams and patients
• Good time-management and project management skills, including the ability to plan, interpret basic processes/programs, escalate issues in a timely fashion, and ensure adherence to timelines
• Strong organization and customer service skills, detail-oriented, and ability to consistently meet and track timelines and goals

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Well-being programs
• 401(k) with company matching
• Life insurance
• Paid time off including paid leave