Patient Experience Advisor

Forest Orthodontics And Pediatric Dentistry - Lake Forest, IL

Full-time

Lake Forest, IL

Ambulatory Health Care Services

About the position

As a Patient Experience Advisor at Forest Orthodontics & Pediatric Dentistry, you will play a vital role in guiding patients through their orthodontic journey. Your primary focus will be on helping patients understand their treatment options and ensuring they feel confident in their decisions. This position emphasizes strong communication skills and a commitment to patient care, making it essential for creating a positive experience for individuals seeking orthodontic treatment.

Responsibilities

• Engage with patients to help them understand the value of orthodontic treatment offerings.
• Simplify treatment plans and explain them in easy-to-understand language.
• Assist patients in navigating financial aspects, including payment options and insurance coverage.
• Coordinate appointments with the orthodontic team for consultations and follow-ups.
• Provide ongoing support to patients, addressing any questions or concerns they may have.
• Collaborate with orthodontists, assistants, and administrative staff to ensure a seamless patient experience.

Requirements

• Experience in promoting and presenting services to clients or customers.
• Ability to convey complex information clearly and effectively.
• Excellent communication skills to connect with patients and explain treatment plans.
• Empathy and patience to support patients through their treatment journey.
• Organizational skills to manage appointments and schedules efficiently.
• Sensitivity and professionalism in handling financial discussions.
• Team-oriented mindset for collaboration with the dental team.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance and retirement plans.
• Professional development opportunities for skill enhancement and career growth.
• Supportive and collaborative work environment.
• Opportunity to positively impact the smiles of patients of all ages.