Patient Experience Coordinator

$35,360 - $35,360/Yr

Energy In Motion - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

Educational Services

About the position

The Patient Experience Coordinator at Energy in Motion is a full-time, on-site role responsible for creating a welcoming environment for patients and facilitating communication between the doctor and patients. This position is crucial for ensuring a positive patient experience and maintaining the clinic's 5-star reputation. The coordinator will handle front desk duties, manage patient schedules, and assist with various administrative tasks while embodying a customer service-oriented mindset.

Responsibilities

• Fulfill front desk duties: open/close office, manage phones, greet & direct visitors
• Maintain daily schedules and patient files
• Follow check-out procedures for patients, collecting payments, seeking feedback, and setting follow-up appointments
• Assist with implementation of new Electronic Health Records and booking software
• Verify insurance benefits for a smaller subset of services
• Educate patients about products and services that enhance their lives
• Keep office organized through email management, mail sorting, document scanning, returning calls and maintaining inventory
• Help manage social media accounts to boost awareness of services and patient success stories
• Assist other teammates as needed, including helping apply red light medical lasers to patients (paid light therapy training provided)

Requirements

• Experience as a receptionist or in a customer service role
• Pleasant phone demeanor and strong communication skills
• Ability to memorize information
• Excellent follow-through and multitasking abilities
• Customer service-oriented mindset
• Thrive in a fast-paced environment, continually seek new ways to improve operations
• Strong proficiency in Microsoft Word and Excel
• Logical thinker with math and patient accounting; comfortable asking for, and collecting, payments

Nice-to-haves

• Previous experience in a healthcare or wellness setting is a plus

Benefits

• Free parking
• On-the-job training
• Paid orientation
• Referral program